Privacy Policy

Last update: July 20, 2020

We care about and respect the privacy of your data.

The Setpad Service asks for and stores some of the information you voluntarily provide to us, including your email address and any additional information you may voluntarily provide to us. Our Service also collects and analyzes service usage data about all of its users. This privacy policy explains what data is recorded in each category and how this data is used.

Personal Information

When you sign up, our service collects your email address.

Additionally, you may voluntarily provide us with additional phone numbers and email addresses through the sales and marketing forms available on our website. This type of information helps us improve our business relationship with you.

Your personally identifiable information will not be sold or rented to third parties in a way that identifies you as an individual.

We may share aggregated and anonymized order information with third parties in order to understand, explain and analyze our activities (for example, X% of our users have used the Y functionality).

Usage Data

Our Service uses browser session cookies and browser local storage to maintain user session state. This helps to speed up user login. You can configure your browser to disable cookies and local storage, but this will significantly compromise the usability of the product.

Our service logs usage information in encrypted log files, including the features you accessed on our site and standard browser-provided information. We use this information not only to troubleshoot problems, but also to learn aggregate patterns for all of our users to improve our service.

Our Service may send notifications through email and other notification mechanisms. We may use pixel tags to track the effectiveness of our emails.

We may use several third-party products and services to help us understand and analyze our website usage data. We currently use Google Analytics, which collects your browser/application usage data when you use our website. Each of these third-party services has its own privacy policy. Setpad is committed to reviewing third parties who receive information from Setpad to certify their compliance with the Privacy Shield principles. Setpad remains liable under the Principles if its agent (third party) processes such personal information in a manner inconsistent with the Principles, unless Setpad proves that it is not responsible for the event that caused the damage.

We may share anonymized and non-personally identifiable usage data with third-party partners in order to understand, analyze or explain our customers’ aggregate use of our Service.

Production Data

As part of the Setpad service in the context of film production, you collect the email address, first and last name, telephone number and salary information of each employee you will manage using the Setpad service. These are only visible to you when securely logged into the Setpad service and to authorized collaborators in your organization when using the Pro plan’s collaboration feature.

Production data is not used by us for usage analysis and will not be shared with anyone.

The data and timesheet generated during a production remain accessible for a period of 6 months following the last week of production. After this time, a production will be automatically closed and all the data it contains (including timesheets and contracts) will be removed from the system. * Note that even if the contracts are removed, the system remembers the contact information of your team members, so that you can reuse them on a future project.

Data Security and Durability

We store production data, user personal information, and access tokens in databases hosted by cloud computing hosting providers. We take reasonable technical measures to protect your information, including the use of passwords, OAuth, secure HTTP, etc. However, we cannot guarantee that your information is immune to a breach of the security and confidentiality mechanisms put in place by us and the hosts. In the event of a breach of information, at any time, we will notify affected users via email within 72 hours of the confirmed incident.


Our service uses email and other available communication channels to interact with you as soon as you start using Setpad. These communication channels have their own limits on message security and confidentiality, and to the extent that your information is communicated over these channels, it is subject to these limitations.

You can opt out of receiving promotional emails from Setpad by following the instructions therein. If you unsubscribe, we may still send you non-promotional emails, such as emails about your Setpad account, apps, or our ongoing business relationships.


If at any time you are unhappy with our service and wish to stop being a user (we hope not!), please email, and we will delete your account. We may retain certain information for a reasonable period of time for reporting and auditing purposes. We may retain and use your non-personally identifiable historical usage information for analysis and learning purposes indefinitely.

Contacting Setpad, and Dispute Resolution

We maintain and review an extensive control environment including regular training provided to all of our employees on information security policies. Our security policies provide for disciplinary action if our employees do not comply with this Privacy Policy and our Information Security Policy. We periodically review and assess compliance with these policies.

In accordance with the Privacy Shield principles, Setpad is committed to resolving complaints relating to our collection or use of your personal information.

If you have a question or complaint regarding the website, please email

Privacy Policy Changes

As our service and products evolve, we may change our privacy policy and reserve the right to do so. If we change this Privacy Policy, we will post a notice on our website and send you an email containing the updates. Your continued use of our Service indicates that you accept our changes.

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